Our TEAM is here to help Monday - Friday 10:00 am -5:00pm 1-800-497-4399. Email: hello@soulxab.com WE ARE CLOSED ON THE WEEKENDS
We're closed on Saturday and Sunday. Orders will be processed Monday - Friday taking 48 - 72 business hours. You will receive an order confirmation once the order is ready to be shipped. All orders are shipped standard shipping, which will take 7 to 10 business days to be received.
SOUL X AB is not responsible for lost or held packages. We are not responsible for missed-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS along with your order from us, so USPS must handle any shipping issues. COVID UPDATE & SHIPPING Our top priority is the health and safety of our employees and customers, so we completely redesigned our production and fulfillment center to comply with state recommended social distancing and PPE guidelines.
We collect state sales tax on all orders shipped within California. Tax is estimated at the time an order is placed, and a final calculation of the actual sales tax will be reflected on your order confirmation email & packing slip.
We accept Visa, PayPal, MasterCard, American Express.
An order confirmation will appear as your final step in your order process. You will also receive an email confirmation with the order number of your purchase. Once your order has been shipped, you will also receive another email with the tracking number and details.
A tracking number will be emailed to you once the order has been dispatched. If you have not received this notification after 72 hours notify us and we will look up your order tracking number for you. Please email hello@soulxab.com with your order number. A rep will be in touch within 24 hours to assist you.
Regular orders are generally dispatched within 2-4 business days. Orders are shipped via UPS Ground or USPS Priority Mail with tracking. Larger orders will require more time. Shipping and handling charges are based on the size and weight of your package(s). You will receive your tracking number by email after your order has been shipped. Packages usually take 3-7 business days to arrive for destinations in the continental United States.
All products are a final sale. We are able to accept returns or exchanges on some accessories and brushes within one month of the purchase date as long as they are unopened and unused. A 10% restocking fee is required for returns or exchanges over $50.00. Shipping fees will not be refunded. Any sale, discontinued, and promotion items are a FINAL SALE (no exchanges or returns accepted).
If you receive products that are damaged in shipment, please call us right away. Do not throw away any broken product and the box we have packaged the products in. We will ask you to send us photos of the damaged product and the box (in case it has been tampered with). We will be able to offer you a credit memo or send a replacement for the products. If you do not claim the damaged product within one week of receiving the product we will not honor any credits or replacements past this time frame.
Our return policy is subject to change at any time.
Order cancellation requests will be considered, but are not guaranteed. This is simply because we try to ship out orders as quickly as possible, and we cannot cancel an order once it has been dispatched. Once you receive an order confirmation by email, it means your order is already being processed and cannot be changed or cancelled. I Received The Wrong Product, Can I Return It If you received the wrong merchandise, please retain the box, packaging and all contents and contact us as soon as possible at hello@soulxab.com
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.SoulXAB.com

PERSONAL INFORMATION WE COLLECT

When you visit the website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.
Additionally when you make a purchase or attempt to make a purchase through the website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
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